Shipping
We are proud to offer shipping services exclusively within the USA. Our commitment to delivering exceptional value and service to our customers remains our top priority. We will continue to grow and meet the needs of our US-based customers, ensuring a service that exceeds all expectations.
How do you ship packages?
We work with trusted international partners to ensure you receive the best value. Depending on the product's weight and size, packages from our overseas warehouse are shipped via ePacket or EMS. For items from our US warehouse, we use USPS for delivery.
What about customs?
While we have seen customs charges occur in the past, it's important to note that we are not responsible for any customs fees once the items have shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and could incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
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| United States | 10-30 Business days |
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*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
Orders can be canceled at any time before they are shipped. If you need to make changes or cancel an order after payment, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellations are no longer possible.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FurryPetStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrypetstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Free Shipping
I bought this collar for my Pitbull, and it looks amazing! The leather is high-quality, and the spikes are sharp but not too aggressive. It’s tough enough for my active dog and still comfortable. The adjustable fit is perfect for his neck size. We’ve received so many compliments on his new collar!
This collar is fantastic! It’s stylish and strong, just what I was looking for. The spikes are a great touch and make my Bulldog look really cool. The leather is soft and durable, and the D-ring is sturdy for leash attachment. Highly recommend for any large dog!
I’m very pleased with this collar. It fits my Boxer perfectly, and the adjustable holes make it easy to get the right size. The leather is soft, and the spikes add a bit of flair without being too over-the-top. It’s also very durable, and it handles our rough play without any issues.
This collar is exactly what I wanted for my Mastiff. The quality is excellent, and the spikes give it a tough look that suits his personality. The leather is soft and not stiff, and the metal D-ring is strong enough for control. Plus, the variety of colors is impressive!
I purchased this collar for my Bulldog, and it’s perfect. The spikes are sharp but not sharp enough to cause harm, and the leather is very durable. It’s also adjustable, which is great for getting a snug fit. We love the black color—it looks sleek and stylish!
This collar exceeded my expectations. It’s sturdy, stylish, and the leather is incredibly soft. The spikes add a nice touch, and it fits my large dog very well. The D-ring is solid for leash attachment, and it’s holding up great even with all of his rough play.
I’m thrilled with this collar. It’s exactly as described—strong, stylish, and adjustable. The spikes are eye-catching, and the leather is soft yet tough. My Boxer looks fantastic in it, and it’s held up well during walks and playtime. I’m considering getting another color for a change!