Refunds & Returns Policy

Thank you for shopping at FurryPetStore. We strive to ensure that you and your pet are completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our comprehensive refunds and returns policy outlined below.

1. Eligibility for Returns

We accept returns for most physical products purchased from FurryPetStore, provided that the following conditions are met:

• Return Window: You must initiate the return within 30 days of receiving your order.
• Product Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) is required for all returns.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Personalized or customized items.
• Items that have been used, damaged, or altered after delivery.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at support@furrypetstore.com with your order number, a brief description of the reason for the return, and any relevant photos if the product is damaged or defective.
2. Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
3. Ship the Item: Carefully package the item in its original packaging and include the RA number inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return is received.

4. Return Shipping Costs

• Defective or Incorrect Items: If you received a defective or incorrect item, FurryPetStore will cover the return shipping costs. Please contact our customer support team for further instructions.
• Other Returns: For all other returns, you are responsible for the return shipping costs. Shipping fees are non-refundable.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account statement.
• Restocking Fee: A restocking fee of 15% may be applied to returns that do not meet the conditions outlined above (e.g., items that are not in their original condition). This fee will be deducted from the refund amount.
• Original Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@furrypetstore.com with your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

8. Cancellations

If you need to cancel your order, please contact us as soon as possible at support@furrypetstore.com. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the return process once you receive the item.

9. Contact Information

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team:

FurryPetStore
2800 S Central Ave
Los Angeles, CA 90011
United States
Email: support@furrypetstore.com