Shipping
We are proud to offer shipping services exclusively within the USA. Our commitment to delivering exceptional value and service to our customers remains our top priority. We will continue to grow and meet the needs of our US-based customers, ensuring a service that exceeds all expectations.
How do you ship packages?
We work with trusted international partners to ensure you receive the best value. Depending on the product's weight and size, packages from our overseas warehouse are shipped via ePacket or EMS. For items from our US warehouse, we use USPS for delivery.
What about customs?
While we have seen customs charges occur in the past, it's important to note that we are not responsible for any customs fees once the items have shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and could incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
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| United States | 10-30 Business days |
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*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
Orders can be canceled at any time before they are shipped. If you need to make changes or cancel an order after payment, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellations are no longer possible.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FurryPetStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrypetstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Free Shipping
I've been using the Dog Training Collar Prong Collar for a few weeks now, and it’s been a game-changer for my Labrador's training sessions. The quick-release buckle makes it super easy to put on and take off, which is a huge plus. The padded design is comfortable for my dog, and the stainless steel prongs are durable and effective. I’ve noticed a significant improvement in her leash manners already. Highly recommend for any dog owner looking for a reliable training tool!
This prong collar has made training my German Shepherd so much easier. The adjustable fit is perfect, and the nylon cover ensures that the prongs don’t cause any discomfort. I appreciate the safety features, especially the quick-release buckle, which makes handling my dog a lot safer. It’s clear that this collar is made with quality materials and thoughtful design. I’m very pleased with the results and would definitely recommend it to other dog owners!
I was hesitant to use a prong collar, but this one has exceeded my expectations. The Dog Training Collar Prong Collar is well-constructed with a solid stainless steel build and a comfortable, padded design. The quick-release buckle is a great feature for convenience, and the nylon cover helps protect my dog's neck. It’s been effective in training my Beagle and has made our walks much more manageable. Great product for training purposes and worth every penny!