Shipping
We are proud to offer shipping services exclusively within the USA. Our commitment to delivering exceptional value and service to our customers remains our top priority. We will continue to grow and meet the needs of our US-based customers, ensuring a service that exceeds all expectations.
How do you ship packages?
We work with trusted international partners to ensure you receive the best value. Depending on the product's weight and size, packages from our overseas warehouse are shipped via ePacket or EMS. For items from our US warehouse, we use USPS for delivery.
What about customs?
While we have seen customs charges occur in the past, it's important to note that we are not responsible for any customs fees once the items have shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and could incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
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| United States | 10-30 Business days |
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*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
Orders can be canceled at any time before they are shipped. If you need to make changes or cancel an order after payment, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellations are no longer possible.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FurryPetStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrypetstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Free Shipping
I absolutely love this collar! The jeweled accents are so pretty and add a touch of sparkle to my little pup’s outfit. The leather is soft and comfortable, and it fits perfectly. I’ve received so many compliments on it during our walks. Highly recommend for anyone looking to add a bit of style to their dog's wardrobe!
This collar is just as beautiful as it looks in the photos. The leather is high-quality and feels very sturdy, yet soft enough to be comfortable for my Chihuahua. The jewels are securely attached and give it a nice pop of style. I’m very pleased with this purchase!
I bought this collar for my Pomeranian, and it’s perfect! The adjustable fit is great for her tiny neck, and the leather is really soft. The jeweled design is adorable and makes her stand out. It’s held up well so far, and I love how it looks on her.
This Small Dog Leather Collar exceeded my expectations. It’s well-made and the jeweled accents add a touch of elegance. My dog seems comfortable wearing it, and it’s durable enough for everyday use. I’m so happy with the quality and style of this collar!
Very happy with this collar! It’s not only stylish but also very practical. The leather is soft and doesn’t irritate my dog’s skin. The jeweled details are securely fastened, and the collar has held up well through playtime and walks. Definitely worth the purchase!
This collar is simply beautiful. The leather is soft and high-quality, and the jeweled accents give it a fancy look without being over the top. It fits my small dog perfectly and looks great. I’ve recommended it to friends with small dogs!
I was looking for a stylish collar for my toy breed, and this one is perfect! The leather is durable yet soft, and the jeweled accents add a touch of class. It’s adjustable, so I was able to get a perfect fit for my little dog. Very satisfied with this purchase!
I love how this collar looks on my dog! The leather is excellent quality, and the jeweled design is just the right amount of sparkle. It’s adjustable and comfortable, making it a great choice for my small breed. It’s held up beautifully so far, and I’m very happy with it!